Field Service Engineer (Electro-mechanical) - £30K + Company Vehicle
South West including Plymouth and Devon
Our client offers global reach and has been established for 250 years. Class-leading end-to-end solutions to the retail market. This opportunity to join their successful company must not be overlooked.
They offer their own products, and use their trusted network of world-leading partners, who manufacture best-in-class equipment designed with retail tasks in mind; tried, tested, and deployed globally, you are in safe hands with their products.
An opportunity has arisen to join the team as a Field Service Engineer to maintain and service a variety of equipment for the retail industry.
You will need electro-mechanical skills, IT, and be a good communicator as you will be interacting with customers onsite.
Dealing with changing priorities makes a highly reactive, fast-paced, and challenging environment. Working to tight deadlines and having a can-do attitude is key.
Ensuring all products are maintained and serviced within agreed service levels. You will liaise with Head Office in Haverhill Suffolk and will liaise with a team of highly trained Call Desk Operators. Working will be on a rota basis and on weekdays and weekends. There will also be opportunities to maintain technical training and personal development
Field Service Engineer Duties:
We have a wide range of equipment, PC-based weighing, scanners, printers, and new emerging technology such as lockers and dispensers.
- Repair and service all equipment to a high standard in accordance with the Company and ISO9001 procedures.
- Establish and maintain good internal and external customer relationships
- Complete all call closure and necessary paperwork accurately and in a timely manner
- Work with H&S legislation and regulations, and comply with the legal framework
- Maintain your vehicle stock to ensure First-Time-Fix Liaise with our Service Delivery Team to ensure we meet customer service level agreements (SLAs)
- Maintain your technical training and personal development to ensure expertise
- Adhere to Lone Working, Manual Handling, and Health & Safety standards at all times
- There will be weekend working
Skills & Experience:
- Electro-mechanical skills
- IT skills
- Good Customer Service
- Can-do attitude
- Team player
- Able to adapt to change
- Able to prioritise and manage your workload
- Understanding of Health & Safety and manual handling
Benefits:
- 25 days annual leave
- Training & personal development
- Pension Scheme
- Company Vehicle
- Uniform
- Childcare Vouchers
- Length of service award scheme
- Fun company Social events
For full details, please contact 1st Stop Recruitment Ltd