Field Service Engineer - Finchley - Out of area

£30263 + company vehicle + London Weighting
Ref: 124 Date Posted: Monday 01 Aug 2022
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Field Service Engineer (Electro-mechanical) - £30,263K + London Weighting + Company Vehicle

Finchley - London

Our client offers global reach and has been established for 250 years. Class-leading end-to-end solutions to the retail market. This opportunity to join their successful company must not be overlooked.

They offer their own products, and use their trusted network of world-leading partners, who manufacture best-in-class equipment designed with retail tasks in mind; tried, tested, and deployed globally, you are in safe hands with their products.  

An opportunity has arisen to join the team as a Field Service Engineer to maintain and service a variety of equipment for the retail industry. Working on a 5-week rota with 3 Saturdays and 2 Sundays averaging a 47-hour week. You will receive 2 extra days' holiday and a fantastic benefits package. This will be part of their “break/fix” team.  They work a five-week rota which includes three Saturdays and 2 Sundays, they average a 47-hour week over the five-week rota and two additional leave days are attached to this rota. 

You will need electro-mechanical skills,  IT, and be a good communicator as you will be interacting with customers onsite.  

Dealing with changing priorities makes a highly reactive, fast-paced, and challenging environment. Working to tight deadlines and having a can-do attitude are key. 

Ensuring all products are maintained and serviced within agreed service levels. You will liaise with Head Office in Haverhill Suffolk and will liaise with a team of highly trained Call Desk Operators. Working will be on a rota basis and on weekdays and weekends. There will also be opportunities to maintain technical training and personal development

Field Service Engineer Duties: 

We have a wide range of equipment, PC-based weighing, scanners, printers, and new emerging technology such as lockers and dispensers.

  • Repair and service all equipment to a high standard in accordance with the Company and ISO9001 procedures.
  • Establish and maintain good internal and external customer relationships
  • Complete all call closure and necessary paperwork accurately and in a timely manner
  • Work with H&S legislation and regulations, and comply with the legal framework
  • Maintain your vehicle stock to ensure First-Time-Fix Liaise with our Service Delivery Team to ensure we meet customer service level agreements (SLAs)
  • Maintain your technical training and personal development to ensure expertise
  • Adhere to Lone Working, Manual Handling, and Health & Safety standards at all times
  • There will be weekend working

Skills & Experience:

  • Electro-mechanical skills
  • IT skills
  • Good Customer Service
  • Can-do attitude
  • Team player
  • Able to adapt to change
  • Able to prioritise and manage your workload
  • Understanding of Health & Safety and manual handling


  • 25 days annual leave
  • Training & personal development
  • Pension Scheme
  • Company Vehicle
  • Uniform
  • Childcare Vouchers
  • Length of the service award scheme
  • Fun company Social events

For full details, please contact LW Recruiting Solutions Ltd