Service Delivery Co-Ordinator - Haverhill area

Ref: 121 Date Posted: Monday 15 Aug 2022
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Service Delivery Co-Ordinator £ 24Kpa

Haverhill - Permanent

This is a good opportunity for someone with a little technical knowledge to join this organization as their Services Delivery Co-Ordinator. Our client is an established provider of class-leading solutions to major organisations in fast-moving industries in the UK. Focused on business improvement, our technology-driven solutions deliver increased productivity and provide our clients with a competitive edge. The company prides itself on the quality of its products and customer service skills, to clients. They look after their staff and offer a contribution to your broadband and meals when working from home. Assisting the engineers with call-outs and offering help and advice in a professional manner. There will be working 1 weekend in 5 from home and a payment for every weekend worked. 

Service Delivery Co-Ordinator Duties

  • Ensure incoming calls are acknowledged and processed accurately and efficiently, within customer Service Level Agreements (SLA).

  • Ensure engineers (Mon to Fri) are utilised in the most productive manner.

  • Prioritise calls and ensures in the event of the call not being resolved, the call is passed to the appropriate department for further action.

  • Use effective call control (negotiation, persuasion, and empathy) to keep escalations to a minimum.

  • Promote and be instrumental in looking at continuous improvements both from a customer and business perspective.

To be effective as a Technical Service Co-ordinator you will need the following:

Personal Skills & Attributes

  • Good communication skills
  • Good at building working relationships
  • Flexible nature
  • Can-do attitude
  • Some technical knowledge (advantage)
  • Organisational skills
  • Eye for detail
  • Able to work as part of a team


  • 25 days annual holiday + bank holidays
  • Free parking on-site
  • Company Pension scheme
  • £20 per month broadband contribution
  • £20 per month meal contribution
  • Payment for 1 in 5 weekends worked

If you have some customer service skills and this could be your 2nd job and the start of a new career.